Terms of Service
These Terms of Service outline the conditions for using this website and receiving psychotherapy services. By accessing this website or booking an appointment, you agree to these terms. The practice operates in Ontario, Canada.
A Terms of Service agreement will be presented during your first visit. You will have the opportunity to review it and ask questions before beginning therapy.
The agreement prior to therapy services supersedes the terms on this page.
Scope of Services
The practice provides psychotherapy services to individuals located in Ontario. Services may be offered in person or through secure virtual platforms. Website content is for general information only and is not a substitute for therapy, diagnosis, or crisis support.
No Emergency Services
This practice does not provide emergency or crisis services. If you are in crisis or at risk of harm, contact local emergency services, a crisis line, or visit the nearest emergency department.
Eligibility
To receive psychotherapy services, you must be located in Ontario at the time of service and able to provide informed consent. The practice may decline or discontinue services when appropriate.
No Therapeutic Relationship Through Website Use
Using this website, sending an email, or submitting a contact form does not create a therapist‑client relationship. A therapeutic relationship is established only after an intake appointment and informed consent.
Fees and Payment
Fees are disclosed before treatment begins. Payment is due at the time of service unless otherwise arranged. Insurance reimbursement is not guaranteed. Cancellation and no‑show policies apply and may include fees.
Confidentiality
Confidentiality is maintained according to the Personal Health Information Protection Act (PHIPA). Limits to confidentiality include risk of serious harm, child protection concerns, court orders, legal requirements, and regulatory investigations.
Telehealth
Virtual sessions may involve privacy and technical risks. By using telehealth, you acknowledge these risks and agree to take reasonable steps to ensure a private environment during sessions.
Website Use
Website content is provided for informational purposes. The practice does not guarantee accuracy or completeness of website information. Use of the website is at your own discretion.
Intellectual Property
All website content, including text and graphics, is the property of the practice unless otherwise stated. You may not copy, reproduce, or distribute content without permission.
Third‑Party Services
The website or practice may use third‑party tools such as telehealth platforms, scheduling systems, or payment processors. The practice is not responsible for third‑party content or privacy practices.
Limitation of Liability
The practice is not liable for damages arising from website use, service interruptions, errors, or decisions made based on website content. Psychotherapy outcomes cannot be guaranteed.
Governing Law
These Terms of Service are governed by the laws of Ontario and the laws of Canada applicable therein.
Changes to Terms
The practice may update these Terms of Service at any time. Continued use of the website constitutes acceptance of any changes.
Contact
For questions about these Terms of Service, contact:
Susan Alexander
Email: thinlinetraining@gmail.com
(519) 200 5763